General Information

The American Citizen Services (ACS) section of the Consular Section provides information and assistance to U.S. citizens in Croatia. ACS consists of the Passport & Citizenship Unit, Special Consular Services Unit, and the Federal Benefits Unit. Each unit has different opening hours.

The Passport & Citizenship Unit is open on: Monday, Tuesday and Thursday from 1:00 p.m. to 3:00 p.m., and Wednesday from 9:00 a.m. to 11:00 a.m. and 1:00 p.m. to 3:00 p.m.

Passport and citizenship services are available by appointment only. Click here to make an appointment online.

You can also reach the Passport & Citizenship Unit at +385 1-661-2345, Monday - Friday from 9:00 a.m to 12:00 (noon) or at ZagrebACS@state.gov.

The Special Consular Services Unit (non passport and citizenship related services) can be reached at +385 1-661-2276, during Embassy business hours. For emergency services after business hours, please call +385 1-661-2200.

The Federal Benefits Unit is open for telephone inquiries Monday though Friday, 9:00 a.m. to 12:00 noon. Before coming in person, please call to make an appointment. The Federal Benefits Unit can be reached at +385 1-661-2272.

For more information on American Citizen Services, you may also wish to visit the Department of Consular Affairs site for ACS information at http://travel.state.gov/.

Links

• U.S. Department of State Consular Affairs home page

Security Announcement

Please do not bring mobile phones or any electronic devices, such as Blackberries, iPods, or PDAs as they are not allowed within the Embassy. We also strongly advise that you do not bring large bags, such as backpacks, suitcases or packages to the interview. Applicants who do not follow these instructions will experience considerable delays at the security check point which could result in the interview being cancelled.