Online Appointment
Citizen Services
General Information
The American Citizen Services (ACS) section of the Consular Section provides information and assistance to U.S. citizens in Croatia. ACS consists of the Passport & Citizenship Unit, Special Consular Services Unit, and the Federal Benefits Unit. Each unit has different opening hours.
The Passport & Citizenship Unit is open on: Monday, Tuesday and Thursday from 1:00 p.m. to 3:00 p.m., and Wednesday from 9:00 a.m. to 11:00 a.m. and 1:00 p.m. to 3:00 p.m.
Passport and citizenship services are available by appointment only. Click here to make an appointment online.
You can also reach the Passport & Citizenship Unit at +385 1-661-2345, Monday - Friday from 9:00 a.m to 12:00 (noon) or at ZagrebACS@state.gov.
The Special Consular Services Unit (non passport and citizenship related services) can be reached at +385 1-661-2276, during Embassy business hours. For emergency services after business hours, please call +385 1-661-2200.
The Federal Benefits Unit is open for telephone inquiries Monday though Friday, 9:00 a.m. to 12:00 noon. Before coming in person, please call to make an appointment. The Federal Benefits Unit can be reached at +385 1-661-2272.
For more information on American Citizen Services, you may also wish to visit the Department of Consular Affairs site for ACS information at http://travel.state.gov/.
Registration
If you plan to be in Croatia for an extended period of time, please register with the Consular section.
Registration helps us:
- Locate you in case family members elsewhere need to contact you in an emergency.
- Locate you in case the Embassy needs to contact you because of an emergency here in Croatia.
- Facilitate issuance of a new passport in case yours is lost or stolen.
By U.S. law, the registration information you give to us is confidential. We can release it ONLY if you provide us written authorization, and then only to the persons to whom you have authorized such release.
You can register on-line or fill out the form when you visit the Embassy.
Register Online by clicking here
Links:
U.S. Department of State Consular Affairs home page
Security Announcement
 |
Please do not bring mobile phones or any electronic devices, such as Blackberries, iPods, or PDAs as they are not allowed within the Embassy. We also strongly advise that you do not bring large bags, such as backpacks, suitcases or packages to the interview. Applicants who do not follow these instructions will experience considerable delays at the security check point which could result in the interview being cancelled. |
Acrobat Reader
PDF files can be viewed with Adobe Acrobat Reader. If you do not have Adobe Reader, you may download the latest version.